I chose to start this blog with a story that happened in Toronto a few weeks ago.
My dad travelled from Israel to Toronto, with a short stop in Boston to visit my brother and his family. After he landed in Toronto, he was shocked to discover, together with the rest of the passengers from Boston, that Air Canada’s crew forgot to load their luggages on the plane. I don’t mean one or two suitcases here and there, I mean the entire cargo, of all the passengers.
Now, this is something I have never heard of before. Imagine 200 or so passengers, tired and grumpy, waiting for their luggages that never arrive. I feel sorry for the poor guy that had to announce the mistake to them. Talk about “don’t shoot the messenger”.
Another image that comes to my mind is that of the ground crew in Toronto. Imagine the expression of surprise on their faces, when they opened the plane’s cargo compartment, and discovered that it is empty.
The above image is most likely unrealistic. Why? I suppose that the mistake was already discovered in Boston, while the plane was in the air, so by the time it landed, the ground crew already knew what to expect (or not to expect :) ).
I don’t know if this story made it to the local news in Toronto. I wouldn’t be surprised if it didn’t, as Air Canada has an interest in hiding it; Not only because this is a stupid and lame mistake. What if it wasn’t a mistake at all? What if the problem (whatever it may be) was discovered in Boston before the plane took off? Could it have been a conscious decision made by the ground crew in Boston to let the plane leave without the cargo? And if so, can we sue them for millions?